ROSS MARKETING INTERNATIONAL, LLC is a privately held Iowa corporation that was founded in 1996. Our corporate offices are located in Cedar Falls (a city nationally known for its focus on teleservices).
Our headquarters in Cedar Falls has an 80+ seat capacity and also houses our SER CPS central dialer, computer facilities and data storage.
We have approximately 160 full and part-time employees. Supervisor-to-employee ratios vary according to each project, but are generally no more than 1 to 15. We specialize in “sales” and new customer acquisition. All of our employees are thoroughly trained to live up to ROSS MARKETING INTERNATIONAL, LLC name – an acronym for Results Oriented Sales Specialists.
Our capabilities include both Inbound and Outbound services. We also do work for several colleges and universities, manufacturers and media companies. Recently, we developed a highly-trained and motivated division that is dedicated exclusively toward business-to-business calling.
Our proprietary central dialing system allows us to have TSRs in the same calling program simultaneously. This unique feature allows us to easily handle small data files and to utilize agents with specific skills on programs. We have customizable reporting software that allows us to meet our clients’ needs.